When we arrived, we were not allowed to pick up the Grand Cherokee. We were only given a choice between a lower-class Jeep model or another SUV. Very frustrating. Not sure if it's the fault of the rental company or Alamo. People picking up cars at the same time had the same issue.

You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set. The staff are very enthusiastic.

The car's condition is good, but the model differed from the reserved one, and it was slightly smaller.

Very satisfied.

They changed the type of car More price I send an email asking to change the car because break problem and never get reply I called and there replied was to go back to the airport