Very good

The service at this Melbourne branch is poor, maybe because all the staff are women. They don't explain basic vehicle operations, unlike Brisbane. Since it was not a familiar car model, I didn't know whether it had a handbrake or footbrake, and how to open the fuel cap (which was confusing). The most irritating part was that when I returned to retrieve something I forgot just half an hour after returning the car, it was already gone, and they pretended to help me look for it. They had a group of Southeast Asian-looking workers.

The service was excellent. They explained the additional insurance options, and when we said we didn't want it, they understood and didn't push us.

Great Ocean Road, 150 kilometers from destination. The car stalled and the battery died in less than five minutes. Called for roadside assistance, waited over two hours, and they sent a tow truck which took us in the opposite direction to a small town without repairing the car. East Coast didn’t send a replacement car in time. We had to spend the night on the street in a small town with my pregnant wife. Feeling desperate, we found a local resident who helped jumpstart the car. Throughout this ordeal, East Coast customer service never called to check on us. When we first called East Coast, a male staff just told us to call the number on the key and mentioned that if the problem was our fault, we would be charged. I advise everyone not to rent from East Coast; it’s very inconvenient if anything goes wrong while you're away.

Excellent