The car was in excellent condition! It had Bluetooth and plenty of space, fitting two large suitcases and two small ones in the trunk.

The overall trip was enjoyable and the car was quite comfortable. The problem was at the airport during car pickup; the staff were not familiar with their tasks, causing a delay of one to two hours. We had booked two cars suitable for drivers aged 25. However, the staff on site insisted that our model (a Nissan Qashqai) required drivers to be 27 years old. Since we were not 27, they demanded an additional charge of 18 euros (134 RMB) per day, without showing any price list. (Even if the age requirement wasn't met, the additional charge should have been similar to domestic rentals, which is about 10 lira per day, approximately 20 RMB per day.) This charge seemed suspiciously high, raising doubts that the staff might be pocketing the extra fee. Upon showing him the email and the app order clearly stating the age requirement, he stubbornly insisted on the additional fee. When we couldn't resolve it, we contacted the car rental's customer service, but surprisingly, no one answered the phone calls. It was daytime and yet we couldn't get through. Instead, we got an immediate response via the app's online customer service using three phones at once. It's unclear what the emergency hotline is for. Finally, a Chinese customer service representative contacted the staff in Turkey, allowing us to pick up the car for free. It wasted a lot of our time. Seven people dragging seven or eight suitcases were stranded like fools. If there's a next time, I would likely not choose this rental company again.

Booked an AT car, but received an MT car. No solution after long communication. No emergency plan and poor attitude.

The overall service attitude was quite good. The car had run over 30,000 kilometers and was a diesel vehicle. Its performance was decent, and we drove over 2,700 kilometers during our trip.

Like: Helpful and quick
Dislike: The car rental area is only available if you are arriving on a domestic flight which means you have to go through security procedures just to access the counter for pick up and return.