The overall experience was great.

The self-service machine stopped working after 6 minutes, requiring us to re-enter some information. The queue for manual service was also slow, so we still recommend using the self-service machine for filling out rental car information.

Picked up the car at Los Angeles Airport. It was quite crowded, waited for about 20 minutes.

Returning the car was very easy, the staff just checked the fuel tank and it was done!

After paying the full cost on the QEEQ website, I was informed at the Alamo branch at Los Angeles Airport that I was required to purchase additional third-party liability insurance. This caused a bit of a delay in picking up the car, as this requirement was not previously disclosed on the QEEQ website.