Rented a car during a holiday, so there was a long queue. Waited for more than 1.5 hours, but the return process was smooth. Overall pretty good. Will rent again next time.

Good

At pickup it's in a caravan which no automatic door which is a pair when you've got heavy luggage you just schlepped up a ramp. Kind of forced me to take insurance I didn't want to spend money on. Had to return by Hertz which was a pain since it was unexpected and I was in a rush.

We found d 2 cigarette butts. 1 in a cubby on passenger front door but was highly visible. Other was under passenger seat.