Excellent service. Besides having staff at the reception, there were also staff in the parking lot. Our car was parked in a difficult spot, and a lady from the staff helped us drive it out. Other than that, both the pickup and return process were very convenient. Highly recommended!
The company’s service was fine overall. The only issue was during the return process; our fuel tank was slightly below full. I asked the staff three times if it was okay, and they said it was no problem. However, they still charged us a significantly high fuel fee on our pre-authorized credit card, which was frustrating.
I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.
About QEEQ:10.0/10
I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.
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