Additional fees, booking price wasn't the same as on Qeeq.com

It's hard to describe my impression of the rental company. The Australian female employee at pick-up was quite clueless; I forgot her name. Later, a Chinese guy named Steven helped us a lot and was very reliable. I want to give Steven a 5-star rating, but the woman was really frustrating.

A local friend mentioned this company is quite large in Australia. The car rental spot is right by the baggage claim carousel, making it very convenient to pick up the car after getting your luggage. The pickup location is in the airport parking lot, about 200 meters walking distance.

Picked up the car at Melbourne airport. Waited in line for about half an hour. The process was quite simple, but there was no guidance when picking up the car, which was a bit confusing. Had to go back and forth between the parking lot and the store entrance twice.

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