Great service, fast and efficient

Convenient and fast

Renting a car from Dollar was very convenient, and the car itself was great. We picked up the car at the Los Angeles airport location and returned it at the San Francisco airport location, both of which provided a very comfortable experience. There were no unexpected insurance sales pitches as mentioned on the website (everything was handled on QEEQ, so there were no additional sales pitches on-site, which was the best and most expected outcome). After completing the paperwork (you might have to wait in line if there are many people), you go to pick a car yourself, with around ten models to choose from. Once you pick a car you're happy with, someone at the exit will scan and register it, and you're good to go. Thanks, it was an excellent experience.

The service was good. I bought an additional roadside assistance plan. Returning the car was very convenient, taking only a few minutes. On the second day after picking up the car, I noticed that there was no front license plate and there were scratches on the body. I called and the issue was resolved satisfactorily.

Extremely bad experience. I booked a Jeep Grand Cherokee, and everything was OK during the paperwork. But when I got to the parking lot, I saw they had charged me an extra $67 for fuel. I went back to ask them why, and they said I could return the car with an empty tank. In the US, gas costs only $2.43 per gallon, yet they charged me for 120 liters. After arguing for a while, they refunded me the $67. In the parking lot, there wasn't a single SUV of the same class, let alone a Cherokee. Free upgrade? No way. The guy gave a straightforward answer: 'You have two choices, one wait, but I don’t know how long, two you take a minivan.' With no other option, I ended up with a Dodge Minivan which had over 60,000 miles (100,000 km) on it. It was nerve-wracking to drive it through the national park. Other than having a 3.6 engine, the car was in terrible condition. The wipers were worn out, making it impossible to see when it rained in LA. At 70 mph, the steering wheel shook when braking. It nearly caused an accident on Highway 1. It was terrifying. When returning the car, it was early morning, the parking lot was nearly full and there was still no Grand Cherokee, not even a Ford Explorer. Basically, Dollar doesn’t have these cars, so be aware. With the same engine size, whether you rent an SUV, a minivan, or a sedan, the result is the same. So, when renting a car, choose based on engine size and go for the cheapest option, it makes no difference.