They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.

Not bad

Overall good, high cost performance.

Great Ocean Road, 150 kilometers from destination. The car stalled and the battery died in less than five minutes. Called for roadside assistance, waited over two hours, and they sent a tow truck which took us in the opposite direction to a small town without repairing the car. East Coast didn’t send a replacement car in time. We had to spend the night on the street in a small town with my pregnant wife. Feeling desperate, we found a local resident who helped jumpstart the car. Throughout this ordeal, East Coast customer service never called to check on us. When we first called East Coast, a male staff just told us to call the number on the key and mentioned that if the problem was our fault, we would be charged. I advise everyone not to rent from East Coast; it’s very inconvenient if anything goes wrong while you're away.

Smooth pick up by shuttle bus from Melbourne airport to their collection point. From there no hassles at all. Car in excellent condition. Would use them again.

Great experience with the booking.