Due to language differences, guests were made to sign a daily toll pass. The rental platform did nothing to manage this. It was very disappointing to encounter this situation despite being promised no additional charges. I'll book directly with an official rental agency next time.

Quite slow

The line of cutomers us very very long and there isn't number of emolyees to serve this long line of customers.

Everything is perfect except the copy of invoice that I have to upload it after finishing my trip in order to proof got the car.

The time spent waiting to get served at the Budget desk in Orlando International Airport was ridiculous. There were only 3 staff on duty and they spent a long time trying to sell add ons and extras to the customers instead of trying to keep the waiting time down. The car could have been cleaner and there was some slight damage on the car that made me nervous that they might try to charge me for it as nobody comes with you to get the car.

Price drop protector didn't do anything for me.

I had reserved a convertible mustang but they did not have any convertibles. Then waited 30 mins to get alternative car.