9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
The car was perfect as it was upgraded in to Dodug Journey, yes it was consuming a lot of gas but it was very comfortable, the people of budget in the pick up and drop of were so helpful and profetional ... it was a smooth ride
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
I had reserved a convertible mustang but they did not have any convertibles. Then waited 30 mins to get alternative car.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Good and reliable
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
The time spent waiting to get served at the Budget desk in Orlando International Airport was ridiculous. There were only 3 staff on duty and they spent a long time trying to sell add ons and extras to the customers instead of trying to keep the waiting time down.
The car could have been cleaner and there was some slight damage on the car that made me nervous that they might try to charge me for it as nobody comes with you to get the car.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
The Car was excellent and spacious for the family. With the exception of waiting longer due to less staff, the one serving us was very helpful.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
No
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Thank you
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very Happy with service
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Car had plenty of space same model as booked. Short wait time to pick up car.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Good service but car could be cleaner
Read More >5.3 /10 Average
Reviewed: Friday, November 22, 2024
A management disaster!!
I arrived at the car hire centre at 7.30pm to find that the Budget line was the longest and we had to wait over two hours to get my documents checked and paperwork signed. The excuse was that the airport has some plumbing problems and terminal A was closed so everyone was sent to terminal B car hire, however this did explain why other rental firms had short lines.
The situation was very badly managed:
• Budget should have advised the people in the line that it would take over two hours to process,
other members of family could then sit down or get coffee etc.
• There was no need for the entire families to be in the same line as the main drivers, this just made matters worse.
• If Budget are going to blame the airport, then they should have told the people in the line.
• Maybe hand out bottles of bottles of water to people, the least they could have done.
• Show some regret to customers when they finally got to the counter, no reasons were given unless they were asked.
Once I got my paperwork, I was told go another counter where they tried to get me the car I selected, it was just chaos, staff on the radio and phones begging and demanding cars in front of waiting customers. My family and I finally left the airport at 11pm.
I understand in business that things somethings go wrong and companies are often judged on how they deal with problems but Budget really let themselves down on this one, there was no attempt to explain or improve the situation. Added to this the car was not cleaned properly and dirty inside. Never again!
Read More >5.7 /10 Average
Reviewed: Friday, November 22, 2024
After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price.
This experience has put me off using Budget again.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
We queued fir 2 hours to pick the car up which after an 8 + hour flight was terrible especially with children. Not enough staff and was a lengthy process. The server was polite but we ended up paying quite a bit extra after his successful suggestive selling of add ons.
Also the car wasn’t in the bay we were told it was.
It was a swift drop off which was a relief.
I’m not sure I’d use the firm again solely on the terrible wait to pick the car up. Things we’re getting very heated in the queue.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Initially the car provided had issues with tyres then car was changed after couple of days which wasted some of my time. It took more than 15 minutes to speak with some on call center as all options had machine talking. Other than that everything else was smooth!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Dear All , As you see the records of Khelawan and Jaisri into your system you will now that we always book any car from you guys . but this was my worst experience with budget . as you see i booked a suburban and they give me a smaller tahoe . and i told them that my booking is for a suburban and the ask me if i still need a car !!! what a service .
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent all round service
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The rear door was very hard to lift. The locking system was difficult as you had to be right next to drivers door for it to unlock. You couldn't lock or unlock other doors without the drivers door open first. This caused frustrations. Also you could only use one Bluetooth connection at any one time. So if one person wants to listen to their music and the driver wants to use the google maps this was not possible.
Thanks
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
they charged me for several extra packages that I didn't request or sign for, and when I escalated after car return, they started returning piece by piece those extra fees
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Car size was great, vehicle had a dirty front windscreen inside, couple of bits of rubbish, smell of cannabis & had a inspection due light on
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
I am a US citizen but because I booked during my service as a Peace Corps volunteer serving in Senegal, there was difficulty picking up the rental. They needed international identification, which I did not have. They worked with Easyrentcars though to sort out the issues and honored the rental voucher in the end.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Car was fine although I booked a smaller size of vehicle than we would usually use.
GPS was awful, would constantly provide wrong directions or would make us do a Uturn to find out we had to turn around again after having followed the directions.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
他店より、ここだけ行列が長かった
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
El auto tenía desperfectos en los frenos y solicité un cambio de vehículo y no me lo hicieron supuestamente no había vehículos
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
The line of cutomers us very very long and there isn't number of emolyees to serve this long line of customers.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Todo muy bien
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Autos limpios y con poco kilometraje, variedad de modelos buena
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
It fine
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Long queue for service but agent was very friendly and helpful making the experience very good. Would certainly use again.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
No encontraba el lugar de alquiler en el aeropuerto
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Todo excelente
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great service
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
Me hicieron pagar cuotas extra siendo q ya las había pagado en mi reserva en línea
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
I have to mention Sandra. One of the most professional car rental desk staff I've encountered and I encounter a lot. She was very upbeat and friendly but with great professionalism. I got a car that was better than what I expected and the vehicle handled great. The return experience was less than purfect but that is largely did to the way Orlando airport parking is structured. Receiving staff were prompt and professional. Thank you Sandra and Budget team. 5 stars.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Todo muy bueno
Read More >Fernando J Casiano Silva
Orlando
9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service and excellent car.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excelente presupuesto.
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
la resrva fue por $160.000 y finalmente en el mostrador pagué casi $400.000..
Ya no tenia tiempo para negociar o cambiar de rentarcar
Asi que el precio final lo tienen que ver con el agente del mostrador.. el precio que muestra en la web es solo el básico por día, no tiene incluido tax, peaje, seguro, chofer, etc..
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
I returned the car and there was no one to close the contract. They made a mistake and they extended the contract for 20 days and they charged me for that mistake.
I had to call my bank to sort it out.
I will never book a vehicle from them!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great car got an upgrade
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
El coche estuvo excelente el personal excelente la única recomendación es que había poco personal en el counter y la espera para poder ser atendido debe ser menor
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
Not only did you not supply the car paid for we had to wait over 3hrs in line after a 9hr flight to the extent we had to hire a taxi to transport our children to our villa.
We were then given 2 cars, luckily we had another person available to drive
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The time we had to queue was nearly the time we spent flying from Atlanta to Mco !
But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Did not get the Chevrolet traverse, but a Ford Explorer which was an excellent vehicle.
Only draw back was the long line when I picked up the car. After a 16 hour flight would have preferred a short waiting period.
Overall the customer service staff very helpful
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
la voiture était vieille et faisait beaucoup de bruit, ce n'est pas la voiture que j'avais réservé , donc j'étais déçue
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
Car good. Hard sell on desk. Paid extra 150 dollars. Collecting poor. Drop off fine
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
The Budget arrival service was well signposted and quick with very small wait. The vehicle was clean, spacious and easy to find within the covered on site airport car park.
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
Returned car around 3:30 am on 11/Jan, terminal C, MCO. No officer to receive the vehicle, dropped the key to the officer at the counter. Was charged today a total of 359 US$ although returned car on dull tank with no damage, yet the insurance has 0 excess deductible. Very hard to contact budget for the over charge incurred. Please advise.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
good
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Creo que recibí un coche muy grande , para mi viaje en solitario. Bastante cómodo, pero sobrado.
Read More >7 /10 Good
Reviewed: Friday, November 22, 2024
On dropoff, i was told i will receive a final bill for my reference. I didn't receive anything. But i can see a charge on my card. Its unexplained charge
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
Car windscreen was a little dirty and we ran out of windscreen wash fluid after only one day
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Quick and easy, counter staff very easy to deal with.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
perfect
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Initially, the staff strongly recommended a higher-level sports car and falsely claimed that the discounted price included insurance. In the end, the total cost exceeded our budget. Despite repeatedly telling them to stick to the original booking and that we didn't need luggage insurance, they pretended not to understand. As individuals with study abroad experience, we believed we could make our point clear. Eventually, they had another supervisor take over, who fully understood our request, but the final price still included some additional insurance fees, which did not match the total price I had booked. This was very confusing. I had already selected the option for third-party liability insurance at an additional daily cost of 20-30 yuan during the booking process, so the total price should have included it. Why did the final price differ? If that's the case, is there any point in pre-booking? This is completely unreasonable. If there are additional taxes or other fees, it should be displayed at the time of booking. When we arrived at the front desk at the airport, they informed us that certain insurance options were not included. This wasted a lot of time.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good service.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The queue time was too long, and they kept trying to sell various insurances. I declined most of them, but finally decided to buy the enhanced third-party insurance.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Because it’s so popular, many people make reservations, but the car condition is top-notch, extremely impressive, almost all the cars are brand new.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Strict requirements for driver's license
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Not satisfied, too many unexplained charges
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Forcible insurance sales
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pick-up was smooth
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
First, they added many insurances without asking me and charged my card directly. After I insisted, they removed two items but left three. When I asked why the amount was different from the order, they said it was a deposit that would be refunded when the car was returned, which was not the case. Second, they tried to persuade me to upgrade the car I had booked. I reserved a Ford Fiesta, but when I arrived, they told me they only had a two-door car, smaller than a Mini Cooper, and suggested adding $10 a day for a bigger car. I refused, and in the end, they did give me a bigger car, a Nissan Sentra, saying it was a free upgrade. This is nonsense; the whole parking lot didn't even have two-door cars!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
There was a long discussion with the company regarding insurance issues, unclear if it was a website or rental company problem.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Dishonest
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Arrived at 12:30 AM, waited an hour in line to complete the paperwork. When it was finally my turn, the staff went to check the vehicle for 15 minutes. When they returned, they asked me to pay. Luckily, I asked what the charge was for, because my English isn't great and I didn't understand right away. I then remembered someone mentioning a mandatory insurance fee. It turned out to be true, but I declined. The staff wasn't happy. When I went to pick up the car, the parking spot was poorly marked and I had trouble finding any staff to help. When I finally found someone, I almost drove off in the car before noticing it was damaged—the front headlights were broken! I had booked an SUV, but was told this was the only one left. The staff was polite but had no other car options. After searching for an hour, I settled for a sedan, which had a big scratch on the back—thankfully, I noticed it, otherwise I couldn't have explained it later. In the end, we could only fit four people with luggage in the back seat. Fortunately, we were only four people, or we would've had to wait even longer. They refunded $80. We finally left at 3 AM, which really spoiled our initial mood upon arriving in the US.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Arrived at 11:00 PM, had to wait in line until 1:00 AM to get the car
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Quite slow
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
They added many extra charges taking advantage of our lack of English, completely disregarding the initial QEEQ booking!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Average
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The pickup process was too slow.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
I saw many bad reviews before renting, and thought that by paying attention to all the details, it would be fine. However, after returning to China, I found some inexplicable charges. After negotiating, I discovered they had purposely overcharged me for two extra days. I actually returned the car on the evening of the 22nd, but the bill said I returned it on the 24th. I have requested the rental platform to negotiate and compiled all the documents, asking my colleague in the U.S. to file a complaint against them. I suspect they overcharge Chinese orders maliciously, knowing it’s difficult for them to deal with it after returning home.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
No Chinese service, unclear about which fuel to use, and how to pay for tolls
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
They charged me an extra $281 without any reason. They didn't inform me during the return, nor did they notify me in advance.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Unsatisfied with the staff saying one thing, while the rental platform indicates another, causing unnecessary losses.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Due to language differences, guests were made to sign a daily toll pass. The rental platform did nothing to manage this. It was very disappointing to encounter this situation despite being promised no additional charges. I'll book directly with an official rental agency next time.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Arrived late at the airport with few people around, the process was quick, and you can decline upsells for insurance/toll fees directly.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Terrible
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good service and great prices
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Will try to upsell
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
I often use Budget for car rentals. Highly recommended.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The service was very enthusiastic
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Not bad
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Random charges and unexplained fees. I've been using this platform for overseas car rentals since 2012. At that time, not many people from China were using the platform, and international rental agencies were more reliable. However, by 2019, as more Chinese customers started using the platform, those agencies began to impose arbitrary charges. In the future, I will book directly through the international rental agencies' platforms to ensure accountability. My trust in this platform has been decreasing.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall satisfied, but they may not clearly explain the extra insurance you buy. Also, they did not mention that no refund will be given for unused fuel if you purchase the fuel waiver. Friends who rent from them again, if you already bought insurance on QEEQ, clearly inform the rental company not to buy any insurance and decide on the fuel waiver service based on your needs.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Did not have enough cars, check in process was long and we had to wait for a car to be returned before we could leave. Only booked it 14months previously, I suppose we could have given them a little more notice.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The waiting time was extremely long.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
I had a very bad experience. There were long queues, and the staff kept coming up with various reasons to make us upgrade the car by paying more. The car they provided wasn't the one we reserved, and the trunk couldn't even fit our luggage. We had to pay extra to get a suitable car in the end.
Read More >
