The car is very new.

The customer service kindly asked about the size of the luggage and then upgraded to a larger Nissan for free. Super considerate. The signs for picking up and returning the car were very clear, so I had no problems even as a woman!

Very difficult to get on the phone to speak to someone specially on salt lake city airport!!!

The counter staff initially sold me on the prepaid fuel option, but later reversed it at my request after I determined that local prices were substantially lower.

Very good and smooth service at the rental centre in Miami Airport. Much better that what I have experiences in other locations. As always when booking through I broker, I hope for some kind of online checking process to reduce the time spent on data entry at the location.