Very satisfied

Satisfied

The store assistant noticed that we had 4 suitcases and thoughtfully upgraded us to an Outlander with a larger trunk. The car, a 2021 model, was in excellent condition and we had no issues throughout our trip. Additionally, being a hybrid, it was quite fuel-efficient. We were very satisfied with the car. The store assistant was of Indian descent and his English accent was a bit difficult for us at first. Thankfully, we met a kind lady who helped us translate everything, which made it possible to sort out the extra driver and full insurance. We hope others have the same good luck as we did.

The website clearly stated that with a Chinese driver’s license and a translation, we could pick up the car. We even got the translation through the rental site, but the rental company didn’t recognize it! We spent over half an hour trying to explain, but they still refused to give us the car, saying our translated license wasn't valid. We previously used this translation for a whole South Island trip, and Hertz accepted it without issues. Hence, I’m not sure if this is a problem with the rental company or the communication on the rental website. It seriously disrupted our plans and cost us a lot in taxi fares!

Communication was terrible. The interactions with the rental platform were shocking, and a relatively simple issue wasted over 3 hours of my time, leaving me very disappointed. Although the staff were very polite and genuinely tried to help, their competency was truly questionable.