“Car was as expected, but the services from Budget was poor.”
About Budget:5.0/10
We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.
About QEEQ:8.0/10
Booking was easy and the email & text communication was good.
I picked up the car at Boston Airport in Massachusetts, USA. The pickup process was clearly explained on the QEEQ website. Once I had prepared the necessary documents, I got the car quickly. The company staff were very friendly. The car was almost brand new with less than 5,000 miles on it, and it was in great condition.
Dishonest, threatening customers to buy insurance. Customer service personnel coerced customers into buying additional insurance on the pretext that third-party insurance was not included in the original order. Moreover, the final bill included four inexplicable charges that were not disclosed in advance, which constitutes fraud.
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