London-Cambridge-York-Edinburgh-Glasgow-Stratford-Bath-Oxford-London

Judith Gracie

United Kingdom

Reviewed: Tue, Sep 20, 2016

About Hertz: 8.0 /10

Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.

About QEEQ: 10.0 /10

Hertz

Heathrow Airport(LHR)

London

United Kingdom

1 days rental

Relevant Reviews on Hertz HEATHROW APT

Rex Mike

United Kingdom

1 days rental

Hertz

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Fri, Aug 30, 2019

“London, Windermere, Loch Ness, Isle of Skye, Edinburgh, York, Cambridge, London”

About Hertz: 10.0 /10

The staff in the UK were very polite, and the return process was quick as well.

About QEEQ: 10.0 /10

Phyllis Morgan

United Kingdom

1 days rental

Hertz

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Thu, Jul 25, 2019

“London, York, Edinburgh, Loch Ness, Manchester, Cotswolds”

About Hertz: 2.0 /10

Booked a Volkswagen Caddy medium MPV, but the car provided was in very poor condition, and the last row of seats couldn't be folded down. They then offered a Ford Galaxy for an additional £250, claiming it was a different class of vehicle. Due to time constraints, I signed the agreement, but later discovered that both cars belong to the same category. This is a hidden trap, be cautious.