From Los Angeles to San Diego, then along Highway 1 to San Francisco

Fairly standard, in line with the company's reputation

A bit crowded, but good service attitude

The shuttle bus instructions were unclear, causing my family to wait for half an hour to get on the bus.

No need to wait in line

I booked and paid for the full insurance on Zuzuche. After queuing and handling the paperwork at the store, the staff said there was no Chinese navigation for mid-large SUVs. I asked if it was free, and they said only English was free; Chinese navigation would cost $85 for 4 days. They also said they would give me a good car if I paid an extra $156 to get Chinese navigation for free. Originally, I booked a mid-large SUV, but the store said they'd give me a class 4 vehicle. Zuzuche doesn't categorize cars that way, making it hard to distinguish. They actually gave me a Ford SUV. It feels like even though I paid in full, I had to pay an additional $156, effectively doubling the rental cost. When returning the car, I raised my concerns with the staff, and they only waived $50. So, Zuzuche, please give me an explanation. I called today, but nobody answered, constantly directed to automated services. Please give me a response.