The service was very good, and the staff did not engage in any sales tactics. The car had many scratches, but they were documented after communicating with the staff. There were no issues during the return process.
They pushed a certain insurance during the sales process, which we only realized when settling the bill. After some coordination with the car rental service, part of the insurance fee was refunded.
We were informed at pickup that we had to confirm the order at the self-service machine. The good thing was that the machine had a Chinese language option. However, for some reason, it would log out halfway through inputting the information, so it took nearly 40 minutes to complete. This was quite frustrating. Everything else was fine, and although the staff couldn't help much, they were very polite.
Entered a lot of information, but the self-service pickup wasn't successful. Had to wait in line, which was very crowded.
About QEEQ:8.0/10
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