Dissatisfied. After returning the car, the company refused to take us to the airport. Although it wasn't far, it still took at least fifteen minutes to walk with two large suitcases. The path was like a narrow road, not easy to walk, poorly marked, and we couldn't hail a cab. It was a very embarrassing experience. The final experience was very bad.
The service is sluggish, and they gave us a car with over 100,000 kilometers on it, which was different from what we booked. After an accident, the resolution process dragged on and on. I returned the car on October 5th, and as of today, December 1st, the compensation process is still not complete. Initially, they responded to emails quickly, but since the compensation amount was confirmed and the excess charge was supposed to be refunded to my credit card, they've stopped replying. After communicating with the car rental platform, they responded quickly via email, saying they sent five emails to the company with no response. If there’s no reply, can't you call them? Will you just let it drag on for a year if they don’t respond?
They close at 5 PM and require after-hours returns to be dropped at a third-party parking lot. When we arrived, we were told there was no reservation for a spot and had to pay a NZD 30 parking fee. We were catching a flight and had to pay, but the whole experience was very unpleasant, and we are currently seeking compensation.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Relevant Reviews on East Coast Car Rentals Auckland Airport
Valentina Bethune
-
-
-
-
View more >Megan Marjory
-
-
-
-
View more >Grace Grey
-
-
-
-
View more >Keith Wyld(e)
-
-
-
-
View more >Michelle Vincent
-
-
-
-
View more >