Self-driving Trip in Auckland

So-so

The service is sluggish, and they gave us a car with over 100,000 kilometers on it, which was different from what we booked. After an accident, the resolution process dragged on and on. I returned the car on October 5th, and as of today, December 1st, the compensation process is still not complete. Initially, they responded to emails quickly, but since the compensation amount was confirmed and the excess charge was supposed to be refunded to my credit card, they've stopped replying. After communicating with the car rental platform, they responded quickly via email, saying they sent five emails to the company with no response. If there’s no reply, can't you call them? Will you just let it drag on for a year if they don’t respond?

It was actually quite good. The staff were pretty friendly.

The car picked up was not the same model as the one reserved.

The rental process at the store lacked detailed explanations, and there were hidden charges when returning the car.