The rental company was great, they provided an upgrade to a mid-to-large SUV, Hyundai SANTA Fe.

The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

Good attitude

This was my first time driving in the USA. Initially, I chose an English website but was worried about communication problems, so I switched to QEEQ. The experience was excellent; everything went well, and there was free GPS. The only downside was that QEEQ couldn't assist us with getting a better price when we upgraded the car mid-trip. I hope QEEQ can offer better deals for mid-trip upgrades in the future.

Many alternative vehicles. - Long wait time for the shuttle bus; various sales promotions.