Good

Good service.

Picking up the car early will incur additional charges in USD, which the front desk won't tell you! Later, I mentioned I wanted to pick up the car early but also return it early. The American staff didn't charge extra then! The car was in good condition!

The service at the airport branch was very good. When we arrived, there were many customers lining up to pick up their cars, but the branch had a self-service pickup option. The self-service system had Chinese instructions, guiding us step by step, and we quickly collected our car. It was really convenient, but this branch didn't have Chinese-speaking staff, which was fine too. Foreigners think simply; we got the car and set off immediately. Returning the car was even simpler. The staff took a quick look at the car, saw no issues, and immediately said OK, and we headed to the airport!

Alamo and National share the same location, and the cars are interchangeable. At the self-service kiosk, you can print the contract in about 5 minutes, then take it and choose your car. We rented a luxury car and initially saw only a Volvo S80, which was nice but we were expecting something like a Cadillac. We asked the staff, and they kindly checked for us, eventually bringing out a freshly cleaned Infiniti QX60. It turned out to be perfect for long trips over the two weeks.