Satisfied, no aggressive insurance upselling.

British people are generally very contract-oriented. It's hard to make changes to your order at the last minute, so you have to compromise. What you book initially is what you get! They often try to overcharge or sell you something extra, but if you stick to your original order, they have nothing to say.

It was okay, but the staff at the store tried to upsell insurance.

Quick and easy pickup and drop off. Polite, friendly and helpful staff as always.

Quick and easy booking. Easy to understand and booked in minutes.

Staff seemed to treat us horribly because we used this service. I had paid for full coverage through EasyRentCars but then they were trying to sell more insurance and made a big thing that I would need to cover costs and have a legal battle with EasyRentCars to get the coverage. I rented an SUV and they said they had a Seat SUV, but made us wait a long time to sort the booking and then turned up with a Vauxhall van with no explanation. Then they made excuses that they are free to replace the SUV with a van, the original lady went on a break and upon returning was surprised to see us there still (with our 5 month old baby). When I enquired about the original SUV she made the excuse that it was suddenly off to service. They really treated us horribly.