The staff who explained the car models to us was very unreliable. He told me the car I wanted was unavailable, even though it clearly was.

The service was excellent, and the process was clear and smooth.

There are many customers renting cars. If you know how to use the self-service machine, you almost don't need to wait in line. I rented a Nissan Altima, which has average condition with over 30,000 miles on it. The car has a noticeable alignment issue and hasn't been well-maintained.

Communication was not smooth enough, the replacement car was not as good as the original one, and I had no choice, so it was quite confusing.

Picked up the car from the kiosk, very convenient and fast! Purchased CDW and EP during the rental, there was a 50cm crack on the windshield when returning the car, no need to pay, return was done in a minute.