All the staff are very helpful.

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

I originally booked a Honda Fit but was given a Toyota Sienta. If the vehicle I reserved is not available, at least inform me in advance rather than letting me find out upon pickup.

I didn't have to queue when picking up the car. I got an upgrade to the second model, and the staff were very friendly, patient, and clear in their explanations, always with a smile! Highly recommended!

There was a shuttle service from the airport, which was very convenient.