Very slow and extremely inefficient. There were only two people ahead of me in line, but it took over half an hour. The lady said they were too busy today. Let's see how this efficiency works in socialist China!
I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.
They promised Chinese-speaking service, but there was none when I arrived at the store. Plus, there was only one person at the counter, and the line was very long. I had already chosen full insurance online, but the foreign staff kept insisting that I buy additional insurance in the store, which wasted a lot of time! Overall, not satisfied!
Amazingly quick pick up and drop off experience. Friendly and helpful staff. Nice car.
About QEEQ:10.0/10
So easy. Couldn’t believe how cheap the rental was. Very quick, seamless process to book and confirm.
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