Our language skills are not very good, but the gentleman handling the car rental was very patient. If we didn’t understand something, he would explain it in a different way. We had 3 large suitcases and initially rented a Q3. He pointed out that the suitcases might not fit, so we switched to a Q5, and everything worked perfectly.

Free upgrade, multiple models to choose from, enthusiastic service, simple procedures.

The staff at the rental company knew I completed the rental process through the self-service machine without needing to queue, saving me a lot of time.