Very good

The car rental process was simple, everything was well-organized, and the staff was very helpful.

The rental store near Los Angeles Airport is a few kilometers from the airport. If there is no traffic, it takes just a few minutes to get there. We encountered peak traffic and it took us over ten minutes to get there. We arrived at 9 PM with over ten people in line, and it took about half an hour before it was our turn. The car rental process was completed in about ten minutes, with no upselling or hidden charges. You can choose between different brands within the same class when picking up the car in the parking lot. We opted for a Hyundai Santa Fe, which was larger than the originally booked RAV4. Returning the car was almost hassle-free; simply drive to the designated location, hand over the key, take the receipt, unload your luggage, and you're good to go. It was very convenient! Next time I am in the USA, I will definitely choose ALAMO for car rental again.

Very convenient. Just bring your printed order and necessary documents to easily pick up the car. The downside is the waiting time can be a bit long, and the car model you selected might not be available, prompting them to suggest higher-grade options for an extra cost.

Our flight arrived on time and we had a very small wait for the transport bus at LAX to take us to the rental area. We were processed quickly and given our choice of cars which is one of the main reasons we have chosen Alamo for our past few trips. Everything was explained well and we were on our way within a few minutes.

Booking was straight forward and easy. The price didn't change and to be honest I didn't bother comparing so don't know if that worked. Simple to use.