The staff was off work and couldn't assist me.

Even though we had booked full insurance and added extra coverage, the staff secretly added another insurance without informing us! Since they didn't ask us, we signed without looking at the bill, and only got a deduction notification after leaving! This is so shady!

They are irresponsible. I have been paying fines from violations in Europe last year, and they offer no help in handling them! I'm still using your services, and you think this is acceptable?

I always chose them, but I will not choose QEEQ in the future.

The service attitude was excellent, and the vehicle was great too. However, there was a slight issue with the charges. Besides the contract amount, an additional $10.95 was charged to my credit card about a week after I returned home. I'm not sure what this charge is for. I specifically asked during the car return if there would be any extra fees. Please help me inquire about this with QEEQ, thank you.