The attendant was pregnant at the time and she was very helpful.

It was a fantastic journey with a brand new car. Everything went smoothly.

When returning the car at the airport, the service staff were right where the car was parked.

None of the above-mentioned value-added services were provided. Rented a Prado but got a Highlander, which is a significant downgrade, and these two models have a noticeable price difference at the time of rental booking. Very dissatisfied with such a downgrade. The rental process took a long time, with 15 minutes of repeated insurance upselling. They did not acknowledge the comprehensive insurance I purchased through the rental platform. I specifically printed out the insurance policy in both Chinese and English, but they claimed ignorance and continuously tried to sell their insurance. Only after I compared their insurance with my comprehensive policy item by item and repeatedly stressed that I would not buy their insurance did they reluctantly stop. They even warned me that many Chinese people had accidents on the road and that I should buy their insurance. The counter is located in the arrivals hall of the airport, easy to find, but the process is slow and there is a queue. All drivers need to provide their driving licenses and notarized documents for scanning. The staff were very lazy; instead of making a copy on the side, they tore out the notarized document pages for scanning, which is terrible. Picking up the car is far from the counter, with no staff to assist, and the signs are hard to find, so it is entirely self-service.

The Maori guy at reception wanted to charge us an extra 122 NZD even though we had already paid in full. He told us to contact QEEQ. After about 10 minutes, he admitted they made a mistake. Be cautious. The car was good, with only 17,000 kilometers driven.