Very satisfied

The car provided was different from the one booked, with scratches on the body and damaged wheel covers. They said there were no other cars available when I asked for a replacement. The engine was powerless on uphill turns. It was a bad car rental experience.

They didn't force us to buy insurance; they just asked if we needed it. Their attitude was always very good, and the procedures were simple. I only needed my driver's license and a translation, which didn't even have a photo or signature. The customer service was helpful and just made a copy for us and processed it immediately.

The car provided to us was damaged but still we accepted it since we were in hurry, and I even made video of it, later on while returning they charged me for the damages which I didn't do and deducted from the deposit. Staff was terrible and she even lied to their supervisor right in front of us that I damaged the car. They charged extra as a service charge as well which was nowhere mentioned.

Car is in good condition. Easy to pick up.