Exploring the Los Angeles Area - Impossible Without a Car!

They ended up providing a Nissan X-Trail instead of the Grand Cherokee, which was a lower category vehicle. The website didn't inform us about this in advance. Overall, the rental process was smooth and the car was pretty new, so I gave three stars.

Convenient and efficient

Renting and returning the car with Alamo was very convenient. The procedures were simple, there were many vehicles to choose from, and the condition of the car was excellent. A very good car rental experience.

The pick-up process was not very smooth. I have rented cars in Los Angeles many times, and I only needed to present my Chinese driver's license. But this time, I was assisted by an older Indian man whose attitude was extremely cold, filled with arrogance and disdain. He insisted we provide a translation of the license. Later, we switched to a white service agent, and we didn't need any of that—just signed and took the car. The mindset of Indian and Pakistani staff really needs to be adjusted. During the drop-off, they insisted that we write down the mileage, which was never required before.

Found the desk staff treated me like just another number and did not care. Choice of cars was excellent.