The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

Good car condition, easy return process

Direct and straightforward, got the car immediately without any upselling. It might be because I had all the documents printed out. I recommend having everything ready before going.

Found the desk staff treated me like just another number and did not care. Choice of cars was excellent.