Quite satisfied

I returned the car with a full tank, but EZI deducted money without proper investigation. When I first requested a refund, they didn't investigate or acknowledge the issue, which is fraudulent.

We waited for the car for an hour on the day of arrival, which was quite frustrating. However, the car was upgraded for free, and we were given an additional three hours for returning it. The staff at noon were very friendly.

The service is quite satisfactory. There are a series of sales pitches when renting the car, but it's okay if you don't buy them. The staff is still very friendly. Returning the car is very convenient, just hand over the keys and you’re done. The RAV4 provided was very new, only had 15,000 kilometers on it, it’s a great car!

None of the above-mentioned value-added services were provided. Rented a Prado but got a Highlander, which is a significant downgrade, and these two models have a noticeable price difference at the time of rental booking. Very dissatisfied with such a downgrade. The rental process took a long time, with 15 minutes of repeated insurance upselling. They did not acknowledge the comprehensive insurance I purchased through the rental platform. I specifically printed out the insurance policy in both Chinese and English, but they claimed ignorance and continuously tried to sell their insurance. Only after I compared their insurance with my comprehensive policy item by item and repeatedly stressed that I would not buy their insurance did they reluctantly stop. They even warned me that many Chinese people had accidents on the road and that I should buy their insurance. The counter is located in the arrivals hall of the airport, easy to find, but the process is slow and there is a queue. All drivers need to provide their driving licenses and notarized documents for scanning. The staff were very lazy; instead of making a copy on the side, they tore out the notarized document pages for scanning, which is terrible. Picking up the car is far from the counter, with no staff to assist, and the signs are hard to find, so it is entirely self-service.