Florence - Rome

The Audi I booked was replaced with an Alfa, not sure if they are considered the same class.

The car pickup location was hard to find.

Despite having paid the full rental amount, I was told an hour late that the reserved vehicle was no longer available. They raised the price, forcing me to switch to a manual transmission car. Since all my travel plans were already set, I had no choice but to accept these unfair terms, which left a very bad impression.

The office is small, but the work efficiency is not. Everything was explained very clearly. Both pick-up and return were easy and fast.

Spent an hour finding the place, asked several people for directions. They gave a wrong address even though it's within Rome's train station. Didn't provide the reserved Mercedes GLA, got a Renault with numerous scratches instead. Price was double the agreed amount. The staff didn't take responsibility, simply asked me to sign. I found multiple scratches and dents and had to insist they were noted on the paperwork.