It was really easy from start to end! The pick up point at Civitavecchia from the cruise gate drop off point was very convenient (you should emphasize this). The explanation given to drop off at FCO at Block B, Level 3 was also helpful.
Car was full of white waterspots and the front was not cleaned well. Although with only 3900 km on the colck had many scratches especially the interior. There was some rattle from the undercarriage of the car as well.
Otherwise ok. They did not specify where to dropoff the car (what lot number to be parked in).
It would help if there were any sighs at arrival hall where their office is, since it is in another building on the other side of the airport.
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Customer Service
Overall very good experience
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