Overall very good experience

They didn't show me the contract before asking for my credit card. I communicated with the car rental platform about this issue, which took twenty minutes. The clerk was very unhappy and said I wasted her time.

Terrible experience! They didn't mention any issues with the car upfront, but during the return, they set up all sorts of traps to extort money. Very dishonest.

I booked a car in Milan, but we arrived late at the pick-up point during lunch break. After making a call, a friendly Italian guy came to open the door for us, although he charged a 30 Euro service fee, it was better than waiting for 2 hours. However, the automatic car we booked wasn't available because the system didn't have our order information. The only car left was a small manual Fiat, which we couldn't operate. Another automatic car had to be returned to Milan, not at a different location. Reluctantly, we had to give up. In the end, thanks to QEEQ for assisting with the refund after we returned.

The car was of good quality, however a warning light continuously sounded as an oil change/top up was due. The car was not clean upon pick up. Europcar pick up service was a disaster. We had to queue for over two hours just to pick up the car, with no explanation or offer of compensation. There was not an unsurprisingly large amount of people in the queue - rather there were only two members of staff (there were 8 desk areas) who were very slow. This was completely unacceptable and I will not book with Europcar in the future.

No problems with the booking platform

Sono stati gentilissimi già dall’accoglienza all’ufficio. È la disponibilità dei personali mi ha sorpreso, sono contento aver utilizzato europcar

È un buon sito per poter trovare auto buono al prezzo easy very good