Everything was great. Picking up and dropping off the car was convenient with no inspections, showing full trust. I wanted to give 5 stars, but during pickup, they convinced me to buy what seemed like battery insurance. My English isn't good, so I didn't understand and paid an extra 100 NZD even though I had already bought full insurance!
“Above average except for dysfunctional sat nave which spoilt the experience.”
About Europcar:8.0/10
The Kia was in excellent condition and the latest model. However:
Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount.
It follows I was mislead in relation to having to pay extra for sat nav.
The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
“Very happy and will book again soon with Easy Rent Cars and Europcar.”
About Europcar:9.7/10
The car was just what we required.Great to drive and very clean and tidy.
About QEEQ:8.0/10
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