Very satisfied

Good. The manager informed me that since I already purchased full insurance, I didn't need to buy additional insurance at the store.

The place is spacious with a wide range of vehicle models, and the service is even more attentive.

Satisfied, the car model is good and relatively new.

The American rental process and efficiency are quite high, but due to peak times, the staff were busy selling insurance, resulting in a wait time of over an hour. We arrived at 4:30 PM and got the car close to 7 PM, which was quite exaggerated. Additionally, the pickup process was a bit chaotic as the car model differed from the order, and it wasn't clear if the car was in the same class. The external staff were few and couldn't provide a clear explanation. The car condition was just average; you have to pick one yourself. The return process was efficient. We arrived early, afraid of delays, but the return process was very fast.