The staff service was excellent. They suggested we pay $8 to upgrade to a larger Jeep, which could accommodate our bigger suitcase.

Picking up the car was very convenient; it was just across the street. The service was very enthusiastic.

They were not familiar with the vehicle insurance; they told me it was covered when my car got damaged, but in reality, it wasn’t covered.

At Budget in San Francisco, you need to take a shuttle train. The pickup process was quick, and the staff were friendly. You only need a driver’s license. The Ford EDGE I reserved was unavailable, so they offered me a choice between a JEEP Grand Cherokee and a Hyundai Santa Fe. I chose the Grand Cherokee without hesitation as it’s a high-end car in my home country.

The person handling our check in was fairly slow and made an inappropriate comment. However, the vehicle we received was a Kia Soul, a nice upgrade from what we booked and a fantastic driving experience.

We had several reservations canceled before we were able to depart on our trip. QEEQ staff were very helpful and the refund process was among the best I have experienced. I expect to be using QEEQ as my preferred car rental provider.