Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.

When picking up the car, we were told that our selected model was not available. We had to wait for a Chinese-speaking guide to communicate with us, and they suggested a refund if the car was not available. Eventually, we got the car we selected.

The service staff was too slow. There was only one person in front of me, but I had to wait almost half an hour.

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle

Après un appel téléphonique, toujours pas de facture alors que des frais de 80 dollars ont été retirés. Après appel, ces frais sont dus à une restitution tardive lié à une tempête sur kangaroo island. Nous avons prévenu et on nous a dit qu'il n'y avait pas de souci , qu'is avaient l'habitude de ce type de situation. En finalité j'apprends en regardant mon compte qu'une journée supplémentaire a été facturée....

Très bien.