Thrifty, Melbourne Airport Car hire

3% OFF

Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Thrifty - Melbourne Airport Information, Car hire Instructions & Policies

Address

Melbourne Airport Terminal Building

Telephone

+61392416100

Pick-up Instructions

The Thrifty - Melbourne Airport car hire location is in terminal

You can walk to the counter of Thrifty - Melbourne Airport car hire.

The rental office is located on the ground level of the ParkRoyal Hotel, opposite Terminals T1, T2, and T3, behind the large Melbourne sign. If you arrive at Terminal T4, make your way outside to Terminal T3 to cross the road . Please proceed to the office to complete your rental contract.

Drop-off Instructions

When approaching the airport area, follow the road signs marked "Car Rental Returns." After passing through the center road traffic light, keep right and watch for overhead signs indicating "Car Rental Returns" at the entrance. Enter through the Car Rental Return car park entrance. Follow the rental company logo to the designated return area. Google map link: https://maps.app.goo.gl/LDVHwiWde2t9qsET6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:30	06:00 -23:30	06:00 -23:30	06:00 -23:30	06:00 -23:30	06:00 -23:30	06:00 -23:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of USD 16.86875 - 27.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

AUD 5.5/day

capped at AUD 27.5

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

AUD 24.2/day

capped at AUD 96.8

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 24.2/day

capped at AUD 96.8

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 24.2/day

capped at AUD 96.8

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Churchill Island, Phillip Island, Mornington Peninsula, Kangaroo Island

Thrifty will allow the vehicles to be taken to Bruny Island provided you pick up from certain branch. Such as Sydney Airport，Hobart Airport, Hobart City,Adelaide Downtown, Launceston Airport and Launceston City. Please confirm the surcharges with supplier. Customer should be liable for all the damage when transiting the cars. The vehicle insurance deductible may be adjusted,please consult the counter staff for details.

Must-not:

Taking rental cars to following islands is not allowed：
Rottnest Island, Fitzroy Island, Mornington Island, Mariah Island, Magnetic Island, Fraser Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for Toyota Prado,

AUD for Renault Captur,Vw Golf,Vw Taigo,Toyota Cross Hybrid,Renault Captur,Fiat 500 X Or Similar,Pallet Gates Dropsides-diesel,Toyota Hiace,Renault Kangoo 3mâ³,Toyota Proace 6m3,Volkswagen Golf Gti,Special,Audi Q3,B5 Audi Rs3 Sportback,Chevrolet Beat,Suzuki Dzire,Renault Clio,Seat Ibiza,Mystery Vehicle,Toyota Camry Hybrid,Skoda Octavia,Toyota Kluger Hybrid,Volvo Xc60,Toyota Fortuner-4wd,Volvo Xc60,Ldv Delivery 9,Van W Lift,Iveco Daily 12mâ³,Toyota Lc70,Cab Tray-diesel,Ford Ranger 2.2d Fl,Dual Cab 4wd--4wd,Dual Cab Landcruiser-diesel-4wd,Seat Alhambra,Metre Tipper Truck-diesel,Kia Carnival,Peugeot 5008,Land Rover Defender,Pallet Curtainsider Lift-diesel,Cubic Metre Curtainsider,Y Dual Cab 4wd Lid Canopy-4wd,Mercedes Benz Vito,Carnival 6 Seater,

AUD 5500 for Toyota Corolla,

AUD 5500 for Renault Captur,

AUD 5500 for Vw Golf,

AUD 5500 for Vw Taigo,

AUD 5500 for Toyota Cross Hybrid,

AUD 6001 for Fiat 500 X Or Similar,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Toyota Hiace,

AUD for Renault Kangoo 3mâ³,

AUD for Toyota Proace 6m3,

AUD for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for Audi Q3,

AUD 7900 for B5 Audi Rs3 Sportback,

AUD for Chevrolet Beat,

AUD for Suzuki Dzire,

AUD for Renault Clio,

AUD 5500 for Seat Ibiza,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Toyota Fortuner-4wd,

AUD for Volvo Xc60,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Iveco Daily 12mâ³,

AUD for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger 2.2d Fl,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Seat Alhambra,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Land Rover Defender,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for Y Dual Cab 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes Benz Vito,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Rav 4 Hybrid,

AUD 5500 for Peugeot 2008 Aut.,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Cubic Metre Van,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Geely Coolray,

AUD 6001 for V5 Audi Q5 Inc. Gps-4wd,

AUD 7900 for Audi Sq5 Inc,

AUD for Cubic Meter Van,

AUD for Peugeot Partner,

AUD for Cubic Metre Van,

AUD for Ford Transit Van 10 Pax,

AUD for Toyota Corolla,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD for Metre Truck Lift,

AUD for Toyota Hilux,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V Class,

AUD 5500 for Series 3 Touring,

AUD 6001 for Ford Mustang,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Renault Talisman,

AUD for Tray With Gate-diesel,

AUD for Fiat Ducato,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Opel Zafira,

AUD for Volkswagen Passat Estate,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for W Mine Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

AUD 5900 for ,

AUD 6900 for ,

AUD 7900 for ,

AUD 8800 for ,

Theft Insurance Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for Toyota Prado,

AUD for Toyota Corolla,

AUD 5500 for Renault Captur,

AUD 5500 for Vw Golf,

AUD 5500 for Vw Taigo,

AUD 5500 for Toyota Cross Hybrid,

AUD 6001 for Fiat 500 X Or Similar,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Toyota Hiace,

AUD for Renault Kangoo 3mâ³,

AUD for Toyota Proace 6m3,

AUD for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for Audi Q3,

AUD 7900 for B5 Audi Rs3 Sportback,

AUD for Chevrolet Beat,

AUD for Suzuki Dzire,

AUD for Renault Clio,

AUD 5500 for Seat Ibiza,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Toyota Fortuner-4wd,

AUD for Volvo Xc60,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Iveco Daily 12mâ³,

AUD for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger 2.2d Fl,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Seat Alhambra,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Land Rover Defender,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for Y Dual Cab 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes Benz Vito,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Toyota Corolla,

AUD 5500 for Rav 4 Hybrid,

AUD 5500 for Peugeot 2008 Aut.,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Cubic Metre Van,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Geely Coolray,

AUD 6001 for V5 Audi Q5 Inc. Gps-4wd,

AUD 7900 for Audi Sq5 Inc,

AUD for Cubic Meter Van,

AUD for Peugeot Partner,

AUD for Cubic Metre Van,

AUD for Ford Transit Van 10 Pax,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD for Metre Truck Lift,

AUD for Toyota Hilux,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V Class,

AUD 5500 for Series 3 Touring,

AUD 6001 for Ford Mustang,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Renault Talisman,

AUD for Tray With Gate-diesel,

AUD for Fiat Ducato,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Opel Zafira,

AUD for Volkswagen Passat Estate,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for W Mine Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

AUD 5900 for ,

AUD 6900 for ,

AUD 7900 for ,

Third Party Liability Insurance Excess differs by car model:

AUD for other car models.

AUD 5500 for Renault Captur,

AUD 5500 for Vw Golf,

AUD 5500 for Vw Taigo,

AUD 5500 for Toyota Cross Hybrid,

AUD 6001 for Fiat 500 X Or Similar,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Toyota Hiace,

AUD for Renault Kangoo 3mâ³,

AUD for Toyota Proace 6m3,

AUD for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for Audi Q3,

AUD 7900 for B5 Audi Rs3 Sportback,

AUD for Chevrolet Beat,

AUD for Suzuki Dzire,

AUD for Renault Clio,

AUD 5500 for Seat Ibiza,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Toyota Fortuner-4wd,

AUD for Volvo Xc60,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Iveco Daily 12mâ³,

AUD for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger 2.2d Fl,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Seat Alhambra,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Land Rover Defender,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for Y Dual Cab 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes Benz Vito,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Toyota Corolla,

AUD 5500 for Rav 4 Hybrid,

AUD 5500 for Peugeot 2008 Aut.,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Cubic Metre Van,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Geely Coolray,

AUD 6001 for V5 Audi Q5 Inc. Gps-4wd,

AUD 7900 for Audi Sq5 Inc,

AUD for Cubic Meter Van,

AUD for Peugeot Partner,

AUD for Cubic Metre Van,

AUD for Ford Transit Van 10 Pax,

AUD for Toyota Corolla,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for Metre Truck Lift,

AUD for Toyota Hilux,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V Class,

AUD 5500 for Series 3 Touring,

AUD 6001 for Ford Mustang,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Renault Talisman,

AUD for Tray With Gate-diesel,

AUD for Fiat Ducato,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Opel Zafira,

AUD for Volkswagen Passat Estate,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for W Mine Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.6 km from Melbourne Airport

6.5 km from Essendon Airport

18.3 km from Melbourne City Heliport

Railway Stations

17.4 km from Flagstaff Train Station

17.6 km from Southern Cross Station

18.3 km from Parliament Train Station

Hotels

0.7 km from ibis budget Melbourne Airport

0.7 km from Holiday Inn Melbourne Airport

1 km from PARKROYAL Melbourne Airport

Other Landmarks

18.4 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of Thrifty Store Location

coordinates: -37.677163 144.8566821

Location Images

The Rental Desk

Thrifty-Melbourne Airport-46068-dropoff_guide

Return Sign

Thrifty-Melbourne Airport-46068-pickup_guide

Pickup Sign

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 0.9
Vehicle cleanliness: 0.7
Spaciousness: 0.9
Counter staff: 0.8
Pick-up location: 0.7
Drop-off location: 0.8
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Zahar
Melbourne
9.3 /10 Excellent
Reviewed: Monday, January 5, 2026
It definitely met our expectations!
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle
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Golfmacca
Melbourne
9.7 /10 Excellent
Reviewed: Monday, January 5, 2026
Thrifty were very busy and I had to wait about 30 minutes for the vehicle. They had upgraded me to a larger size. The vehicle had obviously been washed quickly but was presentable. Staff were friendly and advised me of the delay.
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C.Broughton
Melbourne
9 /10 Excellent
Reviewed: Monday, January 5, 2026
It was a little tricky to find the pick up point as there were no signs in the airport however this wasn’t thrifty’s fault
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Anonymous
Melbourne
7.3 /10 Good
Reviewed: Monday, January 5, 2026
Counterstaff gets the job done, which is good, but not so friendly.
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Winni Veblen
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Geoffrey Fanny
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Maurice Edie
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Easy pickup, specifically noted it's a diesel car
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Pandora Harte
Melbourne
6 /10 Average
Reviewed: Monday, January 5, 2026
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Baird Andrew
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
The pick-up and drop-off procedures were simple and efficient. It would be better if they could explain a bit more during pick-up.
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Violet Trollpoe
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Lewis Bartholomew
Melbourne
6 /10 Average
Reviewed: Monday, January 5, 2026
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Celeste Jack
Melbourne
8 /10 Very good
Reviewed: Monday, January 5, 2026
It was okay, but this company charged the deposit directly instead of holding it, and refunded it after the return. I lost some money due to exchange rate fluctuations, which felt unfair. Other than that, everything else was fine.
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Antonia Susanna
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Winfred Bill
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Very enthusiastic, excellent service
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Newman Herbert
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
The car was very new, and the downtown return location was very convenient.
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Cedric Flynn
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Very good, just don't rely too much on GPS guides as they can sometimes mislead you!
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Everley Evan
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Easy process, friendly staff, good car condition.
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Sarah Whyet
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Upton Newton
Melbourne
4 /10 Average
Reviewed: Monday, January 5, 2026
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Charles Philemon
Melbourne
8 /10 Very good
Reviewed: Monday, January 5, 2026
I rented from Thrifty and waited in line for a bit. I'm not very good at English, but the staff wrote down key information for me, including the total insurance amount (required for those under 25), deposit fees, return time, etc. They didn't try to upsell additional services.
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Martha Orlando
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
This company is good
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Tobey Crichton
Melbourne
6 /10 Average
Reviewed: Monday, January 5, 2026
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Mildred Micah
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Thorough inspection and photos taken when picking up the car.
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Cathy Whit
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
The service was great, especially during the car return process. They really helped us a lot; otherwise, we would have probably missed our flight.
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Sebastian Acheson
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Cora Hume
Melbourne
8 /10 Very good
Reviewed: Monday, January 5, 2026
Quick pickup and drop-off process. Drop-off had some hiccups but was overall smooth.
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Sandy Piers
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
The staff were friendly, provided detailed information, and gave good suggestions.
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Madeline Surrey
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
A very professional car rental company.
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Meredith Juliana
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
The pick-up and drop-off process was very quick, and the staff were extremely friendly.
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Modesty Martin
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Got a free upgrade to a higher-end car, excellent
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Elvis Lee
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Hugh Bowman
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Alvin Dolly
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Hardy Malachi
Melbourne
6 /10 Average
Reviewed: Monday, January 5, 2026
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Tina Robbins
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Excellent
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Polly Spenser
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Eric Habakkuk
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Our English is limited, but the car rental staff were friendly and explained everything patiently. There were five staff members handling orders, so the process was quick and the wait time was short.
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Ogden Gard(i)ner
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Not many people in line.
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Moses Mark
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Norman Garcia
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
The lady at the rental counter was very friendly and talkative. Later interactions with other staff, including during the return process, went smoothly without much waiting. Thumbs up!
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Bill Graham
Melbourne
6 /10 Average
Reviewed: Monday, January 5, 2026
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Dora Edgeworth
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Very good, processing speed was quick
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Ruth Moore
Melbourne
2 /10 Poor
Reviewed: Monday, January 5, 2026
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Lennon Jimmy
Melbourne
8 /10 Very good
Reviewed: Monday, January 5, 2026
Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.
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Lambert Southey
Melbourne
8 /10 Very good
Reviewed: Monday, January 5, 2026
Satisfactory
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Archibald Samuel
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Very satisfied
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Quinn Dickey
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Everything went smoothly! Picking up and returning the car was very convenient! I suggest the company return the rental deposit as soon as possible!
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Kitty Evans
Melbourne
6 /10 Average
Reviewed: Monday, January 5, 2026
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Dana Frank
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Satisfied
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Burton Dewar
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Very satisfied, the staff were friendly and meticulously described important details, and even provided helpful tips about toll roads.
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Coral Edward
Melbourne
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Thrifty provided great service. The staff at the branch were enthusiastic, and after checking my driver's license and translation, the process was quick. After paying the rental fee and a 385 AUD pre-authorization on my credit card, I received the car keys. When inspecting the car, the staff noted some small scratches, which I appreciated. During the return process, the staff instructed me to drop the keys in a box without an immediate inspection, which made me a bit anxious. I took photos of the fuel gauge and the car's exterior, but there were no problems. Thrifty later confirmed via email that there were no damages. Overall, I was very satisfied with the services from both QEEQ and Thrifty, and I hope other travelers can have the same experience.
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Roberta Walton
Melbourne
6 /10 Average
Reviewed: Monday, January 5, 2026
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