Very dissatisfied! Due to the dim lighting in the parking garage when returning the car, I took off my sunglasses and placed them in the center console storage! Then the car rental company said they couldn't find them! The rental platform said I would have to wait until the 9th for staff to handle it! Such a big company, but with such poor standards!
Every time I rent a car, the model I need is never available. They always ask customers to pay more for an upgrade. No refunds for downgrades either, totally unfair policies. I suggest blacklisting Europcar.
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