The deposit was withheld without explanation. I only realized it several hours later when I received a text message. When I asked about it while returning the car, they finally provided an explanation. The wait time was very long, it seems their business is too good.
I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).
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