Satisfactory

Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'

It was okay, but this company charged the deposit directly instead of holding it, and refunded it after the return. I lost some money due to exchange rate fluctuations, which felt unfair. Other than that, everything else was fine.

Picked up the car at Melbourne airport. Waited in line for about half an hour. The process was quite simple, but there was no guidance when picking up the car, which was a bit confusing. Had to go back and forth between the parking lot and the store entrance twice.

Counterstaff gets the job done, which is good, but not so friendly.

Quick and easy