Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.

Irresponsible, they gave me a car with more than 20 scratches and refused to replace it, saying this is the car.

The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

Extremely dissatisfied. This rental was a disaster because my lack of understanding of local UK regulations led to the vehicle being towed by local authorities. However, Rentacar company's response was slow. It took them 10 days to retrieve the vehicle from the authorities, causing significant inconvenience and incurring almost 1000 pounds in costs during my stay in the UK. When asked why it took Hertz 10 days to get the vehicle back, they never gave a direct answer, instead offering unconvincing excuses. In summary, very disappointed. Your company did not look after the customer's interest. Poor service.

Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out