The process was simple and fast, very satisfied.

Easy car pickup

They didn't recognize my ID, there were many people processing rentals, they just handed me the keys and I had to find the car myself.

The service attitude was good, but they were a bit understaffed, resulting in slow processing. It would be great if they could provide Chinese language support.

We completed the paperwork at the EZI rental car counter inside Christchurch Airport. There is no store, so there's no chance to choose a vehicle; you're given the car keys and directed to the airport parking lot to pick up the car yourself. Initially, we were a bit disappointed with the car. Although it had only been driven for just over 10,000 km, it felt a bit old and was obviously a base model without features like a reversing camera or sensors. There was a long scratch on the left side of the car, but the customer service representative only noted a small damage at the front left. In reality, the scratch extended to the rear door. Since I had full coverage insurance excluding tires, I didn't bother to haggle over it!