Munich - Neuschwanstein Castle - Freiburg - Nördlingen - Rothenburg - Wolfsburg - Hamburg

Very satisfied

Convenient and quick, minimal sales pitch.

The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.

Had a nice car rental experience, highly recommend!

The day before departure, I was informed that the car model I had booked was not available. The rental company helped me to book another model, but it was also unavailable when I arrived at the store. They only had a Ford Fiesta left, take it or leave it. This store is truly unreliable. They overcharged me for the child seat. When I returned the car, I pointed it out to the staff, who promised a refund but never followed through. It took 3 months to get a refund after contacting them through the rental platform. Their efficiency is really questionable.