CAR RENTAL REVIEWS ON ENTERPRISE IN MUNICH

The rental company was pretty good, picking up and returning the car was very convenient.

They gave me a problematic car. After driving 150 kilometers, the engine oil increased, and it couldn't be resolved. It took 3 hours to contact customer service and then went to the store to exchange the car.

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.

The store was easy to find following the GPS directions, the logo was quite noticeable. The front desk staff was very nice and efficient, with no sales pitches. The process was smooth and took only 10 minutes. The return at a different location coincided with German National Day, the store was unattended, but we simply parked at the parking lot, dropped the key in the dropbox, took pictures, and left. It was very smooth... Also, the store was easy to find.

The fastest car rental experience ever, renting out-10 min, return 3 min

I booked a WV Golf and you gave me a renault cactus. I noticed after getting the keys and I did not wanted to take more time for the change due to there was a long queue

I booked a Volkswagen but ended up with an Opel after some hassle. The car's built-in GPS was very useful. Germany is really great for road trips; driving at 180 km/h felt effortless.

Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.

I used Price Drop Protector when booking and we got a refund due to a lower price, that's a great feature. It makes you comfortable to book even with long time in advance.

Picking up the car was quite convenient. Initially, I rented it for just two days, but later extended it for a week due to some matters. I made a call to extend the rental, but eventually had to visit a store to complete the process. Although the rented car was convenient, I initially booked a RAV4 equivalent but was given a gray Nissan X-Trail, which was ugly. I paid an extra 10 euros to get a Volvo XC60 instead. Overall, I am quite satisfied, but the detailed charges were confusing. I paid much more than I expected and was unclear if it was a deposit or something else.

Staff was very nice and helpful.

Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.

Satisfied

The overall service of the rental company was good. However, there was a mistake when renting the car. The staff mistakenly wrote gasoline on the contract. The contract indicated to fill with 95 gasoline, so we did as instructed. However, the car was a Hyundai i30 diesel version and required diesel. Because of the incorrect fuel, the car broke down and couldn't start.

Nice and quick service.

Everything was nice and easy.

Everything was good. Purchased the full insurance for 99Euros and when it came to inspect the car for any scratches or dents , the staff casually told not to worry as i have purchased the full insurance. While dropping of there was a minor scratch at the bumper which was reported by the inspecting lady. And next day i was sent an email if i met with an accident.My journey was very smooth and ensured car is parked nicely in P+R spots or in Hotel Parking. Other than that everything was great.

The service and attitude were excellent, but the refueling aspect was not satisfactory. The car was half full when we picked it up. The staff suggested that we pay over 100 Euros so we wouldn't have to return the car with a full tank. They also claimed that fueling up through them would be cheaper than outside. We agreed, but it turned out refueling outside wasn't that expensive. We spent less than 40 Euros to fill half the tank. We felt deceived in this regard.

The front desk and support staff were professional, enthusiastic, and communicated smoothly and pleasantly.

The car's condition was good, and the pick-up process was smooth

Good

Hassle free experience. And no hidden charges. Satisfied with the service.

No queuing, quick processing