The car was scheduled for pickup at 11 AM, but I didn't get it until after 12 PM. The staff's attitude was horrible.

It's better to buy full insurance at the store for just 300 dollars, then you won't need to pay a deposit. It's easy for stones to chip the windshield, and the damn goats even climbed on the car and scratched it.

The rental process was very smooth, and the car was in good condition, although the exterior was a bit dusty. The interior was quite clean. Returning the car at Queenstown Airport was easy; just hand the keys to the staff. The staff member who helped me was a middle-aged woman, and she was very nice.

We waited for the car for an hour on the day of arrival, which was quite frustrating. However, the car was upgraded for free, and we were given an additional three hours for returning it. The staff at noon were very friendly.

They gave me a Nissan that's been driven for 100,000 kilometers, with a fuel consumption of 15L per 100km. It's unbelievable. And the rental staff kept asking if I wanted to buy a full tank of fuel! The experience was average.