Frankfurt-Cologne-Heidelberg-Würzburg-Rothenburg-Augsburg-Füssen-Munich

I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.

Great service attitude, good value for money

There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.

The credit card was charged 4 times! They insisted it didn't happen, and the issue is still unresolved. My credit limit has been maxed out and I can't use it anymore.

Overall, pretty good. I booked a Touran, but got a Mercedes Viano, a 9-seater van, which was too big. After discussing with the counter staff, they changed it to a Passat wagon. Overall, I'm satisfied.