I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.

Average, they promoted insurance and the car provided was different from the one booked each time.

Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.

Returning the car was convenient, the young man handling the return was friendly, and the inspection was quick and straightforward.

They didn't give me the car I booked because I was late because of the airport process , they let me wait for 30 mins then they upgraded me .

It's nice and easy process to book .