I booked a Mercedes V-Class on the website and paid a deposit in advance. When I got to the store, they gave me a Seat. The price difference between the two cars is almost double on the rental platform. I had bought the most expensive insurance on the rental platform, but they added local insurance when picking up the car. It was a very bad rental experience.

1. The car was not the specified model. 2. It was almost out of fuel and not as agreed, full tank upon pickup and return. 3. The car was dirty, especially the windshield, which was covered in spots that couldn't be cleaned, affecting visibility.

Very efficient service, both renting and exchanging cars were very quick. Even though there was a scratch, it only took 20 minutes and there were no extra charges. However, the damage assessment took longer, which is typical in Europe where even settling a bill can take 30 minutes.

Good attitude, no forced insurance sales.

Good